Hiring: Taproom Team Member

POSITION: Taproom Team Member

REPORTS TO: Assistant General Manager

FLSA STATUS: Hourly, Non-exempt

Summary

The taproom team member is responsible for working in collaboration with other team members each shift to deliver a wonderful customer experience to the guests and promote a positive collaborative team environment. The team member is ultimately responsible for maintaining cleanliness in the taproom and associated spaces, providing a positive guest experience through excellent customer service, completing bartending duties, and other associated tasks.

Duties and Responsibilities

• Ensures all customers feel welcome and are given responsive, friendly and helpful service
• Educates customers on current menu offerings as well as general beer making techniques, brand history, and overall industry knowledge
• Cleans and sanitizes all used spaces throughout shift, including taproom, event space when used, entryways, bathrooms, and high-touch beer garden areas
• Continually assures cleanliness by bussing tables of glasses, kitchen smallwares, and trash
• Checks customer identification before serving beer and follows all state and federal alcohol laws
• Fills growlers/bullets and pours pints and flights as instructed by the manager
• Makes good use of down time to assure taproom duties are being completed
• Accurately processes orders and payments on the POS system to collect payments for all sales
• Stocks inventory as needed / moves kegs as needed
• Follows CDC/county protocol and taproom guidelines for disease prevention
• Attends required team meetings
• Trains new staff with guidance from management
• Maintains ATC serving certification and any other required certifications
• Represents Guggman Haus in a positive light when greeting customers, serving beer, delivering orders to tables, and clearing and sanitizing tables and all common areas in the Haus and beer garden
• Potential for leadership responsibilities
• Other duties as assigned

Necessary Qualities

• An approachable, friendly, and positive attitude with excellent customer service and communication skills
• Basic knowledge of and a passion for craft beer and the brewing industry
• Experience in taproom/brewery
• Ability to follow SOPs and sanitation guidelines and practices
• Willingness to extend general beer knowledge in addition to learning Guggman Haus beer styles, history and company values
• Eagerness to grow with our team
• Ability to multitask between taking orders, running drinks, and bussing tables in a fast-paced environment
• Ability to effectively communicate with shift manager, other team members, and customers
• Basic problem solving skills and ability to remain calm under pressure

Qualifications

• Education and/or Experience: High School Diploma (or GED), 1+ years in craft brewing or service industry preferred
• Language Skills: Ability to read, write, and interpret safety rules, operating instructions, and routine reports
• Mathematical Skills: Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
• Computer Skills: Intermediate personal computer skills, including email, database activity, word processing, spreadsheets, graphics, etc.
• Schedule: Flexible evening/weekend schedule with reliable transportation
• Problem Solving and Communication: Effective multitasking and communication with team and customers
• Must be at least 21 years of age

Physical Demands

This position requires stooping, lifting, walking and standing for long periods of time. Must be able to lift 30-65lbs on a regular basis. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the individual is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually high. The individual must be able to work in an environment with frequent temperature changes.

Guggman Haus Brewing Co. is an Equal Opportunity/Affirmative Action employer. Duties may be modified at the company’s discretion.

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.